Where the wild things (customers) are*.
JP pointed me towards a very interesting post by John Sviokla on how the requirements for succesful marketing are changing. It’s a long post but worth the read. At the risk of these nuggets being shorn of a lot of insight and power out of context, these are a few points I found particularly useful:
Product is still vital, but the service wrappers around product, and the ability to have that product be easy to purchase is more critical than ever.
The remix [of the 4P’s of marketing] is from Place to Presence; from Promotion to Persuasion; from Positioning to Preference; from Price (static) to Price (dynamic); and from Product to Personalization. These are the key elements of the new marketing remix.
The question senior managers need to ask themselves is, in this new world, in which information flows freely, and all customers can actively search for my product or service, and compare competitors and substitutes: Are we first in line? Are we in all the places we should be where people are searching for products and services? Do we have a presence in these new marketplaces and marketspaces? Or are we still lashed to offering our marketing and persuasive efforts to customer when they come to our distribution, store, or place of advertising?
When you are selling dematerialized goods (as opposed to physical goods) - such as financial products and services - this framework is probably even more germane.
*Where the Wild Things Are, Maurice Sendak 1964 (not sure exactly how to link this in but a great book nonetheless!)




