The wrong sort of risk.
It’s pretty obvious that banks and others in the financial markets have taken many risks they either did not understand or – more likely – that they managed poorly. Unfortunately – and at the risk of being accused of a broad generalization – they suppressed a different kind of risk taking – aka creativity. Creativity in terms of new ways of thinking about their business, their customers, their way of looking at the world. Tim Brown of IDEO reminds us in this great talk that ‘adult behaviors’ get in the way of new ideas; adults worry too much about what everyone else will think. Financial services firms are perhaps the most ‘adult’ of all institutions. All work, no play. And so questions are not asked. And group-think dominates. And the cliff beckons…
Taking yourself too seriously has to be one of the best ways to end up looking ridiculous. I wonder if the lesson will be learned. Pass me the toys.


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