Sean Park Portrait
Quote of The Day Title
In the beginner's mind there are many possibilities. In the expert's mind there are few.
- Shunryu Suzuki

If I had a billion dollars… (second verse)

…I would build you a bank. (But not a bank like the ones we have that’s cruel.)

The debate du jour around the world’s capitals and financial centers is of course “How do we save the banking system?” Good banks. Bad banks. Private banks. State banks. Capital injections. Credit insurance. Etcetera. But in this Dr. Seuss world of solutions, One Fish, Two Fish  by Dr. Seuss (via Amazon.com) and despite thousands upon thousands of articles, blog posts and editorials, I have been very surprised to see that one crucial element seems to be missing from all the solutions being discussed: innovation and entrepreneurialism.

Governments should invest (at least) a small amount of the billions and billions they are ploughing into the financial system into new banks. That’s right – start-ups. But not carbon copies of the banks we have today. 21st century banks. Banks that aren’t built on foundations of obsolete business models and technologies. Banks that are “digital natives”. Banks that by design answer the question: “If you had a blank sheet of paper, how would you build a platform and and organization to provide banking services in today’s (and tomorrow’s) world?” Banks that not only understand the importance of Moore’s (and Kryder’s) and Metcalfe’s and Linus’ and Amara’s laws but also their ramifications for a business that is intrinsically and structurally about managing digital information flows in a connected society and economy. Banks without (literally and psychologically) the corrosive burden of legacy costs and structures. Banks who apply Coase’s theories in the context of transacting in a networked world. Banks who embrace the lessons of Dunbar and Kahneman and Thaler (and Sunstein) when designing their management and compensation policies. Banks that strive to live up to Einstein’s suggestion that “things should be made as simple as possible, but not any simpler” and have an instinctive bias against complexity and a copy of Maeda‘s The Laws of Simplicity in the Board room. Banks that recognize that when you boil it all down, the product they are ultimately selling is trust.

(adapted from Wikipedia) A bank is a financial institution whose primary activity is to act as a payment agent for customers and to borrow and lend money. It is an institution for receiving, keeping, and lending [and investing] money.

Obviously in order to build such a bank you need a team of leaders who not only understand banking and finance but understand intuitively the social and technological landscape of the 21st century. Bankers who refuse to trivialize novel tools and modes of communication and interaction simply because they are unfamiliar. Bankers who are as comfortable on Facebook or Twitter as they are on a trading floor or in a branch. Bankers who collect and collate their daily information via RSS readers and wikis and blogs and not just from the FT or CNBC or Bloomberg. Bankers who have accepted that the value they can create no longer comes from arbitraging information scarcity and building black boxes that hide complexity but from embracing abundance and building tools to help people navigate this complexity as partners. Bankers who would be equally comfortable discussing the future of finance with the founders of Google as they would be with the governor of a Central Bank. Bankers who are passionate yet sober. Bankers who are focused on the future and on providing a service that doesn’t rely on coercion or inertia or lack of alternatives to keep their customers satisfied. Bankers who realize what a tremendous opportunity exists to start afresh and be part of creating a new paradigm in financial services.

These individuals exist. Many are readers of this blog. I am one of them. So is Amy. We are connected to many more via our networks. I suspect that many of them would jump at the chance to participate in a venture (or ventures) like this. And not just because the financial opportunity cost of doing so has plummeted (although that clearly helps, everyone has bills to pay…) but because it’s exciting. Because it would be challenging. Because it’s the right thing to do.

So why not just do it? Why the government? Why a billion dollars? Because building a bank by bootstrapping from nothing is exceedingly difficult, perhaps impossible. There are many reasons, importantly:

  • The fundamental nature of the business – selling trust-based products and services in a highly regulated environment – means that the minimum level of operating costs and capital required to be credible is substantial.
  • Perceptions are important, especially in these turbulent economic times; no matter how abusive the relationship (with their existing bankers), people and companies are going to be initially very cautious about giving their custom to a new bank, especially one that is obviously not too big to fail (indeed the implicit endorsement of the government in this context is probably even more important than the capital itself.)
  • Much can be achieved within the existing legal and regulatory framework, but many of the most interesting opportunities rely on this “institutional framework” evolving to “catch up” to the technological and economic reality; having the government as a partner would facilitate the dialog and help to counter the inevitable resistance from incumbents who have a vested interest in maintaining the (old) environment to which they have adapted.
  • Because as a taxpayer if I am forced to invest in the old (to mitigate catastrophic systemic risk), I want to also invest at least a part of my money in the future (to help build and profit from the reinvention of banking): remove the cancer yes, but start working on the cure.
  • As for the billion dollars, this was just a nice round back-of-the-envelope (somewhat informed) guess (plus it fit with the song!); this would be sufficient equity to build an operation with credibility and critical mass, and would support a sufficiently large but conservatively leveraged asset base to produce enough operating income to sustain growth and profitability (and pay back the government in full over a 5-15 year horizon without jeopardizing the business.) The right (minimum) amount needed could well be less, is unlikely to be more and would not need to come 100% from government coffers – indeed private co-investment would be desirable – and further the bulk of the capital would likely be called over a period of 1-3 years as the balance sheet is built up.

I’m deadly serious but to be frank, I’m not sure where to go with this. Although I have a pretty interesting and diverse network that includes a number of even better connected people, I don’t think I’d have much success cold calling Mr. Brown or Mr. Darling and getting a chance to pitch this over a latte at the local Costa… Even less Mr. Obama or Mr. Geithner… But perhaps if nothing else, I can catalyze the conversation and bring this option – earmarking at least a small portion of the various btrillions of rescue funds to seeding a new generation of 21st century banks – to the attention of the politicians and the public.

I know there is a risk that this proposal sounds like just one more in a never ending line of petitioners going to the government for a handout. I hope that (at least, especially regular) readers will not doubt my integrity when I assure you that this is not my intent, and I genuinely believe that this is an idea worthy of serious consideration. And most importantly that – in this context - the government’s money is actually more valuable than anyone else’s. To get started. Essentially I’m suggesting the government(s) have a unique competitive advantage that makes them the ideal incubators for a new generation of banks (and that they would realize excess financial returns by exercising this advantage.)

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  • Blackswan
    Sean,

    completely agree with you and the commentators. I do see a quandry that we will have going forward and was interested in what everyone thinks about this:

    It seems right that we should have more regulation to stop banks from destroying themselves as they appear to have done - anything from increased reg cap to even more oversight on product sales. The current situation of soft touch oversight and principle based regulation obviously doesnt work. The thing I wonder is if more regulation will make it even harder to compete in the banking space ensuring even fewer competitors and no new entrants.

    You have to wonder why ,in a world with supernormal profits as we saw in the early 2000's, no new competitors emerged.
  • You have to wonder why ,in a world with supernormal profits as we saw in the early 2000's, no new competitors emerged.


    Thanks Blackswan, my short answer to your last question is that there were two main reasons - one sinister, the other no so much - that were to some extent interelated:

    (1) enormous real and invisible barriers to entry: the real barriers - regulatory hoops and ladders to jump through and climb up - were necessary but not sufficient. Sure setting up as a bank was a lot more painful than selling ads online, but not impossible by any means and for all its cost and complexity, very transparent - ie you knew what it was going to take. The other real barrier was the nature of the market and customer behavior - ie enormous inertia. Something you would expect in a largely undifferentiated market where the key value driver was trust and competence. The invisible (and sinister or at least cynical) barriers was the clear oligopoly that developed - esp. in the US but also globally - and the concomitant regulatory and legislative capture by the industry. Financial services didn't have a monopoly on this but given the natural barriers described above, coupled with the supernormal profits you point out, it made for an almost unassailable position. For a time.

    (2) in the early 2000s, finance was not alone - not by a long shot - it terms of being ripe for disruption. As a result there were many many other softer - and often more emotionally appealing (to a young clever entrepreneur) - targets to take on and so finance was mostly left alone.

    I made both these points - indeed they were at the heart of my narrative - in the AmazonBay video which I wrote in 2005 as a wake-up call to both my firm and the industry that these barriers would not remain impregnable nor unchallenged forever and that the time to reinvent yourself was before this became apparent or inevitable as once the levee started to break, it would be hard or impossible to put the rabbit back in the hat (apologies for the mixed metaphors) due to a 'bigger they are the harder they fall phenomenon...

    The most common response at the time? No, not "you are wrong" (which would have been fine and a good way to start a healthy debate), but (much more ominously) "sure but not yet...so that's the next guys problem, not mine." That's when I started to think it was time to move on...
  • also for those interested, more comments at Seeking Alpha
  • ps for you non-Canadians out there the song reference is BNL's "If I had a million dollars." Great tune. Great bank. Have a listen.
  • "Everything should be made as simple as possible, but not simpler." I like that. There is a small circle of people with whom I speak that I can honestly say: "heshe gets it." The circle of people who have multiple vantage points on recent developments is even tighter because almost everyone is jaded by the situation that is unfolding in their own direct financial world. From my vantage point, I can see various failings with just about every single bank I deal with.
    Is a new bank the solution, or do we perhaps need a range of banks that do different things and serve different clients? I htink the greatest problem I have seen is that almost all of the banks have spent the last 10 years copying each other, and racing towards virtually the same asset, risk-assessment and reward models. Citi wanted to be everywhere chasing every asset on earth; RBS wanted to rival Citi and thought by being more aggressive in many markets they could succeed; UBS watched the Americans funding cheap and buying toxic waste and thought: "I can do that better" (at the same time as telling their private clients that they didn't want them as clients unless they had 5mio on deposit with them.); the Germans decided to fund cheap through gov and tax anomalies, subsidies and captive clients and turn around and buy toxic waste; Natixis tried to grow into the (old) shoes left by BNPP, RBS, Citi etc; etc, etc, etc, all the way down the chain to the failed-traders-turned-star-hedge-fund-creators who mimicked the behaviour of the worst of the banks, and who didn't know (and still don't know) that leveraged beta is not alpha.
    I am of the view that what we really need is fewer giant banks, a lot fewer banks in fact, and more diversification within that banking group. The governments have to force some banks to simply re-invent themselves as sector-specific operators, with defined client bases and defined activities that can be risk-assessed. I think that the creation of a new bank without the above guidelines would be naturally attracted to a specific niche of clients, an expanded group of "heshe gets its" if you will, who would value trust and simplicity for their inherent qualities. I don't think it would be a solution for avoiding the "Hydra" effect that happened at UBS, RBS and others, and I am not sure it would help a broader range of consumers who need basic banking services.
    Oh, and by the way, my CV is available for the job of COO at your new bank.
  • ...do we perhaps need a range of banks that do different things and serve different clients? I htink the greatest problem I have seen is that almost all of the banks have spent the last 10 years copying each other, and racing towards virtually the same asset, risk-assessment and reward models.


    Thanks Roy, totally agree. And that's why I suggested banks, although you are right to point out that I didn't make the point explicitly. And indeed I was thinking about this last night after I had published, so I'm glad you brought it up in this great comment. Not sure how often you wander through my posts here but in any event it will probably come as no surprise to you that I have been very sceptical of the mega-complex-uber-bank business model for some time now...

    Would definitely agree that we need fewer giant banks, but I'd say for example in the UK we need more banks (not more bank branches, key distinction) whereas in the US for example I'd probably agree and say there is enough or maybe even too many (though I'm not sure...)

    I'm not sure how the government can force some banks to re-invent themselves, except of course in the case that they are owners (RBS, etc.) and you'd think now anyways that management at these firms would start (at last!) to listen to the market signals screaming at them to do just this. But - and perhaps I didn't make this clear enough in my post - one of the key reasons I think governments should be encouraging new bank formation alongside (not instead of) support for existing institutions is in fact to give these incumbents - these failed legacy banks a proper competitive benchmark against which they can re-calibrate (or fold their hand in the worst cases but in a somewhat orderly and informed fashion.)

    And finally - first (cliched) rule of startups - it would address a very real, very salient 'customer problem'; I only have anecdotal evidence but for what it is worth, it is overwhelmingly pointing to dissatisfaction with the way banking services are offered today. This is true both in retail and commercial banking. I don't know how many times I've heard a dinner party conversation that is effectively bank horror story one-upmanship. To the point when the banks actually do something clever, innovative and customer oriented (it does happen!) it goes unacknowledged or is dismissed out of hand, such is the antipathy towards them in peoples minds.

    As for the COO job...we're not hiring quite yet but we'll be back to you in due course! ;)
  • Paul
    Sean, Check out number10.gov.uk ... Gordon is taking questions from the public via YouTube, so why not pitch your idea this way ??
  • Thanks Paul - although (I think) I'm better on a blog than on a video... will have a look.
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